UNITING FAMILIES WITH THEIR GOALS
UNITING FAMILIES WITH THEIR GOALS
Privacy Policy
Last updated: September 21, 2026
Unity Financial Services (“Unity”, “we”, “us”) provides personal and corporate tax filing, bookkeeping, payroll, and GST/QST/HST services. We also market financial products through referrals to independent third-party financial advisors and lending companies across Canada. Unity does not directly sell those insurance, investment or lending products.
This policy explains what personal information we collect, why we use it, when we share it, how it is stored and retained, and how you can exercise your privacy rights. Our handling of personal information is subject to applicable privacy legislation, including Québec’s Act respecting the protection of personal information in the private sector and PIPEDA where applicable.
Person in Charge of Personal Information
Privacy requests and complaints are handled by our Privacy Officer, the person responsible for the protection of personal information.
Email: info@unityfs.ca
Phone: 438-701-3770
Office: 202-4226 Boul St Jean, Dollard-des-Ormeaux, QC H9G 1X5
Scope
This policy covers personal information collected through our website, customer communications and service relationships, including:
- Personal and corporate tax preparation and filing with the CRA and Revenu Québec.
- Bookkeeping, payroll and GST/QST/HST services.
- Customer-requested referrals to third-party financial advisors and lending companies.
- Appointments, service updates and marketing communications, including SMS where you opt in.
What We Collect
Identification & contact: name, address, email, phone
Government/tax identifiers: SIN, client numbers, T-slips, RL-slips
Financial and tax records
Communication preferences (email/SMS opt-in/out records)
Website usage: IP address, cookies, analytics data
Collection is limited to what is necessary for identified purposes and, where possible, is obtained directly from you. If collected from third parties (e.g., CRA, financial institutions), it is done with your consent.
Minors: If you are under 14, consent must come from a parent or tutor, unless clearly for your benefit.
Documents are collected by email. Please confirm the required documents and destination address with us before sending sensitive information.
Why We Collect
We collect, use, and disclose personal information to:
Prepare, file, and support tax returns with CRA and Revenu Québec
Provide tax and accounting services and handle requests for referrals to third-party financial advisors and lending companies
Verify identity and prevent fraud
Schedule appointments and provide service updates
Send informational or promotional messages (only with consent)
Comply with legal and regulatory obligations
Consent
Consent must be free, informed, specific and clear. We obtain express consent where required for sensitive personal information, such as social insurance numbers and financial records.
When you request a service offered by a referral partner, we obtain your separate referral consent before sharing your information. Agreeing to receive SMS messages does not authorize a referral or disclosure to a referral partner.
You may contact our Privacy Officer to withdraw consent, subject to applicable legal requirements. We will explain any effect on the services we can provide. Withdrawal does not undo prior authorized disclosures or require destruction of records we must retain by law.
Electronic Messages (Email/SMS) – CASL + Ooma/TCR
Unity complies with Canada’s Anti-Spam Law (CASL) for commercial electronic messages.
SMS via Ooma/TCR (opt-in):
By opting in, you consent to receive SMS messages from Unity Financial Services for:
Appointment reminders
Tax filing updates
Service notices
Occasional offers
Your rights:
📲 Message frequency may vary.
💲 Message and data rates may apply.
❌ Reply STOP to unsubscribe.
ℹ️ Reply HELP for assistance or call 438-701-3770.
Unity does not share SMS opt-in data or phone numbers with third parties for marketing.
Automated Decisions
If Unity makes a decision based solely on automated processing of your personal information, you will be informed. You may request an explanation of the factors involved and demand a human review.
Cookies & Analytics
Our website may use cookies and analytics to improve user experience. You can adjust browser settings to limit cookies. Where required, we seek your consent for non-essential cookies.
Service Providers & Cross-Border Transfers
We use Microsoft 365 (Office 365) and Google Workspace to store client documents with encryption. We also use service providers for website hosting and communications.
Depending on the services used and their configuration, personal information may be stored, accessed or processed outside Québec, including outside Canada, and may be subject to the laws of the relevant jurisdiction. We do not represent that all information remains in Québec or Canada. Contact our Privacy Officer for information about our providers and handling of your information.
Your Rights
Subject to applicable legal conditions and exceptions, you may:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Withdraw consent and ask about the consequences for your services.
- Request eligible computerized personal information you provided in a structured, commonly used technological format, where the right to portability applies.
- Exercise applicable rights concerning decisions based exclusively on automated processing.
- Submit a complaint to our Privacy Officer or the Commission d’accès à l’information du Québec (CAI).
Send your request to info@unityfs.ca, addressed to the Privacy Officer. We may need to verify your identity before releasing or changing information. Requests are handled within applicable legal time limits; access, portability and deletion are subject to legal conditions and exceptions.
Retention & Destruction
Our standard retention period for client documents is seven (7) years, after which they are securely destroyed. A longer period may apply where required by law or where records must be preserved for an audit, objection, dispute or legal proceeding. Contact our Privacy Officer for the retention period applicable to your particular records.
Security
We collect client documents by email and store them with encryption using Microsoft 365 and Google Workspace. Contact us to confirm the documents required and the email address to use before sending them, and send only information needed for your service.
Encryption of cloud storage does not mean that every email exchange is encrypted end to end. No method of transmission or storage can guarantee absolute security. Please notify our Privacy Officer promptly if you believe your information has been sent to the wrong recipient or otherwise compromised.
Confidentiality Incidents
If a confidentiality incident occurs, Unity will:
Take steps to reduce risks and prevent recurrence
Record the incident in our incident register
Notify the CAI and affected individuals if the incident poses a risk of serious injury
Third-Party Disclosures
Personal information may be shared as needed with the CRA and Revenu Québec for authorized tax services, with service providers supporting our operations, or where disclosure is required or permitted by law.
Customer-requested referrals: With your separate referral consent, we share your name, telephone number, email address and address, if available, with the financial advisor or lending company involved in your requested service. We share additional information only when you authorize us to do so. Referral partners collect other information directly from you and handle it under their own privacy policies.
These referrals are separate from the SMS subscription described above. SMS opt-in alone is not referral consent.
Updates to This Policy
This Policy may be updated to reflect new legal or operational changes. Updates will be posted on our website with a revised “Last updated” date.
Contact & Complaints
For questions, access or correction requests, consent withdrawal or privacy complaints, contact:
Privacy Officer — Unity Financial Services
Email: info@unityfs.ca
Phone: 438-701-3770
202-4226 Boul St Jean, Dollard-des-Ormeaux, QC H9G 1X5
You may also contact the Commission d’accès à l’information du Québec (CAI) about privacy concerns.
